Policies

Privacy Policy

ReplayXD Privacy Policy

Effective Date: May 15, 2017

PLEASE READ THIS PRIVACY POLICY (THIS “PRIVACY POLICY”) CAREFULLY BEFORE USING OUR WEBSITE, MOBILE VERSIONS, APPLICATIONS OR ANY OTHER PRODUCT OR SERVICE OFFERED BY REPLAYXD OR REPLAYXD’S AFFILIATES OR PARTNERS.

Stable Imaging Solutions LLC, doing business as ReplayXD (“ReplayXD”) and a subsidiary of AerNow, Inc. (“AerNow”), recognizes that its users value their privacy and we take your privacy seriously. This Privacy Policy is applicable to this website and any mobile, web, console, desktop and other applications (a “Site” or “Sites”), and other hardware products and services offered by ReplayXD and/or any affiliated partners or companies (collectively, the “Services”) and describes what information we collect, how we may use that information and the choices we offer for you to manage the information we collect related to your use of our Services. This Privacy Policy does not address the collection, use or disclosure of information by any third parties.

By using the Services, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the Services. We reserve the right to change this Privacy Policy without prior notice.

Collection of Personal and Non-Personal Information

ReplayXD collects data that can be used to identify or contact a single person (“Personal Information”), including full name, birth date, mailing address, phone number, email address, billing address and payment information. We may combine Personal Information with other information to provide and improve our products, services, content, and advertising. You may visit and enjoy many elements of our Services without disclosing any Personal Information about yourself. However, to make use of select, special or enhanced elements of the Services, you will need to share with us certain personal information so those elements may function properly.

ReplayXD also collects data in a form that does not, on its own, permit direct association with any specific individual (“Non-Personal Information”), such as occupation, language, zip code, area code, unique device identifier, location, customer activities, search queries, and the time zone where an ReplayXD product or service is used. Unless combined with Personal Information, this information does not personally identify you.

In addition, we may aggregate Personal Information in a manner such that the end product does not identify you or any other Site user. Such aggregated demographic information is considered Non-Personal Information for purposes of this Privacy Policy.

Use of Personal and Non-Personal Information

ReplayXD may use Personal Information to help create, develop, operate, deliver, and improve its products, services, content and advertising, and for loss prevention and anti-fraud purposes. ReplayXD may also use Personal Information, including date of birth, to verify identity, assist with identification of users, to determine appropriate services, and to communicate with users. If you don’t want to be on our mailing list, you may opt out at any time. From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ReplayXD, you may not opt out of receiving these communications. We may also share your information upon notice posted on an applicable location of our Services where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party.

Because Non-Personal Information does not personally identify you we may use such information for any purpose, at our sole discretion, unless noted otherwise in this Privacy Policy. If we combine Non-Personal Information with Personal Information the combined information will be treated as Personal Information for as long as it remains combined. Further, ReplayXD may aggregate Personal and Non-Personal Information for purposes including to ensure quality of services, improve products, services and advertising, and to understand user behavior. Aggregated data will: (i) not be identifiable to any person or entity, (ii) not contain any of user’s confidential information or intellectual property, and (iii) may be combined with similar data of ReplayXD’s other users.  Where specific requirements are mandated by law for de-identifying data, ReplayXD will ensure the data is properly de-identified in conformance with all applicable legal requirements.

Cookies and Other Technologies

We use and permit automatic methods such as cookies (small amounts of data which include a unique string of characters sent to your browser or application from a website’s computers and stored on your computer’s or device’s hard drive), web beacons (technology used to track activity, also known as pixel tags) or similar technologies, alone or in combination with personally identifiable information you choose to provide us. The use of cookies is an industry standard, and they are currently used on most major websites. It is possible to adjust your web browser preferences to alert you when a cookie is sent to your hard drive, or to refuse cookies altogether. Please note that certain features of the Services may not be available once cookies are disabled. To learn more about cookies, please visit http://www.allaboutcookies.org/.

Examples of the information we collect and analyze using such methods include, but is not limited to, the Internet protocol address used to connect your computer or device to the Internet; email address; login name and password; operating system type, version and computer or device platform; purchase history; the full Uniform Resource Locator clickstream to, on and from our Services, including date and time; and products you viewed or searched. We use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from a page. We use and may allow certain third parties, such as those who provide services associated with our Services, to access these automatic data collection methods to enable you to use a “shopping cart” while using our Services, to store your preferences and to improve, deliver and customize our Services’ content and offerings.

We use this information to understand and analyze trends, to administer the Sites, to learn about user behavior on a Site, to improve our product and services, to facilitate and measure the effectiveness of advertisements and web searches, and to gather demographic information about our user base as a whole. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information and may use this information in our marketing and advertising services. ReplayXD and our partners also use cookies and other technologies to remember Personal Information when you use our website, online services, and applications. Our goal in these cases is to make your experience more convenient and personal. We treat information collected by cookies and other technologies as Non‑Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.

Location-Based Services

To provide location-based services on ReplayXD Services, ReplayXD and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by ReplayXD and our partners to provide and improve location-based products and services. If you initially permit the collection of this information, you may later disable it by changing the location settings on your computer or device. However, this may limit your ability to use certain features of ReplayXD Services.

Social Networking Features

When using our Services or when using certain third party social networking services (e.g., Facebook, Twitter, Google +) (each and collectively, a “Social Network”), you may have the option to connect our Services information and activity with your Social Network information and activity. If you authorize such a connection, you permit us to share or publish information about your activity on our Services, with that Social Network and its users, and to access certain of your Social Network information, as disclosed by you at the time you consent to the connection. Information we may share with a Social Network may include, but is not limited to technical information about your Services activity, your Services comments or the videos you watch on our Services. Information we may access about you, with your consent, from a Social Network may include, but is not limited to, your basic Social Network information, your location data, your list of contacts, friends or followers, and certain of your activities on the Social Network. If you permit a connection between a Social Network and our Services, we (and that Social Network) may be able to identify you and to associate information received pursuant to the connection with information we already have about you. We recommend that you familiarize yourself with the privacy policy and privacy control options of any Social Network with which you choose to share information or connect to our Services.

Content On Our Sites

Our Sites include a combination of content that we create, that our partners create and that our users create. All materials published on our Sites, including, but not limited to, written content, photographs, graphics, images, illustrations, marks, logos, sound or video clips and flash animation, are protected by our copyrights or trademarks or those of our partners. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display or in any way exploit any of the materials or content or our Sites in whole or in part. If you would like to request permission to use any of the content on a Site, please review our Copyright Notice.

You are solely responsible for all materials, whether publicly posted or privately transmitted, that you upload, post, email, transmit or otherwise make available on our Sites (“Your Content”). You certify that you own all intellectual property rights in Your Content. You hereby grant us, our affiliates, and our partners a worldwide, irrevocable, royalty-free, nonexclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, distribute and publish Your Content and subsequent versions of Your Content for the purposes of (i) displaying Your Content on our Sites, (ii) distributing Your Content, either electronically or via other media, to users seeking to download or otherwise acquire it, and/or (iii) storing Your Content in a remote database accessible by end users, for a charge. This license shall apply to the distribution and the storage of Your Content in any form, medium, or technology now known or later developed.

You may be exposed to content on our Sites that you find offensive, indecent, objectionable, or that is inaccurate and you bear all risks associated with using that content. We have the right, but not the obligation, to remove any content that may, in our sole discretion, violate these Terms or that is otherwise objectionable.

Third Party Websites, Products and Services

Our Sites may contain links to other websites owned by third parties (a “Third Party Site” or “Third Party Sites”). Your use of any Third Party Sites is subject to the conditions, if any, that each of those Third Party Sites has posted. We have no control over Third Party Sites and we are not responsible for any changes to or content on them. Our inclusion on our Sites of any third party content or a link to any Third Party Sites is not an endorsement of that content or Third Party Site.

We do not sell, resell or license any of the products or services that we review, list or advertise on our Sites, and we disclaim any responsibility for or liability related to them. Your correspondence or related activities with third parties, including payment transactions and goods delivery transactions, are solely between you and that third party. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any of your transactions with third parties. Any questions, complaints or claims related to any product or service should be directed to the appropriate vendor.

Fee-Based Services

Some of the Services may require you to pay a fee, as described in the specific conditions included where those Services are offered. You agree to pay all fees and charges that you incur. Unless otherwise noted, all currency references are in U.S. dollars. We may, upon notice if required by applicable laws, at any time change the amount of, or basis for determining, any fee or charge, or institute new fees or charges. All fees and charges are payable in accordance with payment terms in effect at the time the fee or charge becomes payable.

Your Conduct On Our Sites

If we request registration information from you, you will provide us with true, accurate, current and complete information. You will promptly update your registration to keep it accurate, current and complete. You are responsible for maintaining the confidentiality of your accounts and passwords. You agree to immediately notify us of any unauthorized use of your passwords or accounts or any other breach of security. You also agree to exit from your accounts at the end of each session. We are not responsible for any loss or damage that may result if you fail to comply with these requirements.

The technology and software underlying our Sites and the Services is the property of ReplayXD, our affiliates and our partners. You agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in or otherwise transfer any right to the technology or software underlying our Sites or the Services. You agree not to modify the software underlying our Sites in any manner or form, or to use modified versions of such software, including (without limitation) for the purpose of obtaining unauthorized access to our Sites.

Without limiting the foregoing, you agree that you will not use any of our Sites to take any of the following actions:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal right of others;

Publish, post, upload, email, distribute or disseminate (collectively, “Transmit”) any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful content;

Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person’s computer, any of our Sites, any software or hardware, or telecommunications equipment;

Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so;

Transmit surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;

Download any file that you know or reasonably should know, cannot be legally obtained in such manner;

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material;

Restrict or inhibit any other user from using and enjoying any public area within any of our Sites;

Collect or store personal information about other end users;

Interfere with or disrupt our Sites, servers or networks;

Impersonate any person or entity, including, but not limited to, a ReplayXD representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;

Forge headers, manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Sites, or to manipulate your presence on our Sites;

Take any action that imposes an unreasonably or disproportionately large load on our infrastructure.

Engage in any illegal activities.

If you choose a username that, in our sole discretion, is obscene, indecent, abusive, or which might otherwise subject us to public disparagement or scorn, we reserve the right, without prior notice to you, to automatically change your username, deny you access to our Sites, or any combination of these options.

Unauthorized access to our Sites is a breach of these Terms and a violation of the law. You agree not to access our Sites by any means other than through the interface that is provided by Stable Imaging Solutions, LLC. for use in accessing our site. You agree not use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor or copy any part of our site except those automated means that we have approved in advance and in writing.

Use of our Sites is subject to existing laws and legal process. Nothing contained in these Terms shall limit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our Sites.

Requests to Remove Certain Content from Our Sites

If you believe that content you own has been copied and made accessible in a manner that violates your intellectual property rights, please review our Copyright Notice.

Analytics and Advertising Services Provided by Others

We may allow third party partners to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our Sites and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to “Cookies and Other Technologies” above.

Disclosure to Service Providers

ReplayXD shares Personal Information with strategic partners that work with ReplayXD to provide products and services such as information processing, payment processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Disclosure for Legal Purposes

We may be required to share your Personal and Non-Personal Information pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose or share your Personal and Non-Personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of terms and conditions of any of our Services or as required by law.

Disclosure for Business Transfers

From time to time, ReplayXD may be sold along with its assets, or other corporate transactions may occur. In such a case, our user information may be one of the business assets we transfer.

Protection of Personal Information

ReplayXD takes the security of your Personal Information very seriously. We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe the security of your account with us has been compromised, you must immediately notify us by contacting us in accordance with the “Privacy Questions” section below.

Opt-Out

If you no longer wish to receive promotional or marketing-related email communications from us, you may opt out by following the “unsubscribe” instructions in the latest such message you have received or by contacting us at privacy@ReplayXD.com. Additionally, if you would prefer that we not share Personal Information about you in the future for marketing purposes, you may opt out from such sharing by contacting us at privacy@ReplayXD.com. Please specify whether you are opting out of receiving messages from us or from sharing with our partners or third parties.

We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of our partners or third parties with whom we have already shared your Personal Information. If you wish to cease receiving marketing-related emails from such affiliates or third parties, please contact them directly.

Your California Privacy Rights

If you are a resident of California, pursuant to California Civil Code Section 1798.83, you may request information regarding our disclosure of your Personal Information to a third party for that party’s direct marketing purposes. Any such disclosure made to a third party by us would be otherwise in accordance with the terms of this Privacy Policy. To make such a request, please send an email to privacy@ReplayXD.com or write to us at: AerNow, Inc., c/o Legal Department, 111 Potrero Avenue, San Francisco, CA 94103.

Accuracy

It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or Personal Information or you fail to update such information or Personal Information. We will reject and delete any entry that we believe in good faith to be false, fraudulent or inconsistent with this Privacy Policy.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your ReplayXD account. For other Personal Information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if ReplayXD is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

If you would like to request to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by email at privacy@ReplayXD.com. We will respond to your request in accordance with applicable law. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. You also may review, correct and update certain information that you provided by logging into your ReplayXD account and editing your profile information.

We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed. Finally, we are not responsible for removing or suppressing information from the databases of third parties with whom we have already shared your Personal Information, or limiting their use of your Personal Information. If you wish to change or suppress information provided to a partner or third party, please contact them directly.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

Note Regarding the Use of the Site by Children

We understand the importance of taking extra precautions to protect the privacy and safety of children using the ReplayXD Services. Accordingly, we do not knowingly collect, use or disclose Personal Information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the Personal Information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete such information as soon as possible. If at any time a parent becomes aware that its child has provided us with Personal Information, please contact us in accordance with the “Privacy Questions” section below.

Third Party Sites and Services.

Our Services contain links to other websites and products produced by ReplayXD and to websites and products operated by third parties. In addition, if you click on an advertisement within our Services, you may be directed to a web page within our Services or to a third party website or product. We are not responsible for the privacy practices of third party websites or products, and we encourage you to read the privacy policies of every website and product that collects personally identifiable information from you. This Privacy Policy applies only to our Services, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply.

International Users

ReplayXD abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.

Changes to this Privacy Policy

ReplayXD may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. Your continued use of the Services after such notice constitutes your consent to those changes. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.

Privacy Questions

If you have questions or concerns about ReplayXD’s Privacy Policy or practices, please contact us. You may contact us by email at privacy@ReplayXD.com or at our mailing address below:
AerNow, Inc.
c/o Legal Department
111 Potrero Avenue
San Francisco, CA 94103

Shipping Policy

+International Shipping

Other than the US, we ship worldwide.

Replay XD ships to most countries all over the world. All International shipping locations are listed as options during checkout. HOWEVER, we currently do NOT ship to Hong Kong, China, or Indonesia.

International Shipping: Will I be responsible for import duty, VAT, or other taxes outside of the US?

Yes. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

International Shipping: I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize Replay XD’s ability to continue exporting products.

APO/FPO (Please Read)
Replay XD will ship for Free any orders addressed to a Military Service Men or Women and sent to a valid APO/FPO address.

APO/FPO Address Examples:

SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050

SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074

Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931

SGT Jane Doe
CMR 1250
APO AA 09045-1000

From everyone at Replay XD we sincerely thank all the men and women who help defend our great nation and the freedom for which we all stand.

PO BOXES
We currently cannot ship to a PO Box in the United States, as UPS does not delivery to PO boxes. Please provide a physical mailing address on your order to assure timely delivery.

Shipping Cost
Shipping cost is simply determined by the weight & size dimensions of your purchased items, the service level requested, applicable shipping carrier, and the distance between our Southern California warehouse and your shipping address.

Shipment Confirmation & Tracking
When your order is placed, you will receive a confirmation from our order system. As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route and include any relevant tracking information. Same Day Shipping Orders placed before 12:00PM PT (noon) in most cases are processed and shipped on the same day. However, we do NOT guarantee same day shipping.

UPS Next Day and Second Day Air
Orders shipped via UPS next and second day air are not guaranteed deliveries.  UPS makes no guarantee and will not refund any shipping charges if the delay is the result of weather or natural disaster.

Delivery Time Estimates
The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see the shipping methods below for estimated delivery windows. Time estimates assume orders are placed before 11AM PT.

• UPS Ground, 1-3 days West coast, 2-5 days for the Midwest, and 5-8 days East Coast

• UPS 2-Day, 2 business days

• UPS Overnight, next business day delivery

Warranty & Return Policy

Warranty Information

STABLE IMAGING SOLUTIONS, LLC. LIMITED WARRANTY WHAT THE WARRANTY COVERS

Stable Imaging Solutions, LLC. (SIS) warrants for 180 days from the date of purchase of product it will be free from defects in material and workmanship.

WHAT IT DOES NOT COVER
This warranty does not cover damage due to:

  • Accidents of any kind
  • Exposure to pressure, extreme temperatures (outside of -20ºC to 45ºC), and submersion in water. This product is water resistant but not waterproof, shock resistant but not shock proof, and its performance can be hindered in extreme temperatures.
  • Installation and operation contrary to the instructions which come with the product, including misuse ,abuse, and negligence.
  • Cosmetic damage.
  • Modification of or to any part of the product.

This warranty does not cover any product for which the factory applied serial number has been altered or removed or any damage due to improper maintenance. This warranty is valid in any countries SIS sells the product or is legally represented. SIS reserves the right to determine if the product is within the guidelines of this warranty. SIS, at its sole discretion may service, repair, or replace this product after determining the cause of failure.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, SIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.

Return Policy

Product may only be returned for a full refund under the following conditions: The product was purchased within 30 days and must have original receipt. The product is unopened and unused and the product packaging is in its original state. Opened but unused product may also be returned within 30 days of purchase for a refund, but is subject to a 20% re-packing fee. To return a product, please send an email to support@replayxd.com. Please reference your order number, name, product to be returned, and reason for your return. You will then be issued a return authorization number for your return.